Privacy Policy

1. Information We Collect

• Account details: your name, mobile number, email address and a password (stored only in encrypted/hashed form).
• Delivery information: address, landmark, city, state, pincode and contact phone number for delivering your orders.
• Business details (optional): GST number, if you provide one.
• Profile photo (optional): if you choose to upload one.
• Order and shopping data: products you view, save, add to cart, order history, and product queries you submit.
• Buyback details: buyback dates and amounts you enter from your furniture card, used to provide you buyback benefits.
• Payment proof: if you pay online via UPI, the payment screenshot you upload for verification. We never collect or store your card numbers, bank credentials or UPI PIN.

2. How We Use Your Information

• To create and verify your account using one-time passwords (OTP) sent to your email and/or mobile number.
• To process, deliver and update you about your orders.
• To send transactional messages such as OTPs and order confirmations. We do not send marketing emails without your consent.
• To provide buyback benefits based on the details you save.
• To respond to your product queries and support requests.
• To improve our Services, prevent fraud and comply with legal obligations.

3. Address Auto-fill (Pincode Lookup)

When you enter a pincode in the app, it may be sent to the India Post public pincode service (postalpincode.in) solely to auto-fill your city and state. No other personal information is shared in this lookup.

4. Third-Party Service Providers

We use trusted service providers to run our Services. They process data only on our behalf:

• Amazon Web Services (AWS): secure storage of images (S3) and sending of OTP / order emails (SES) and SMS (SNS).
• MongoDB Atlas: secure cloud database hosting.
• Render: hosting of our application servers.
• GoatCounter: privacy-friendly, cookie-less visit counting on our website.

We do not sell, rent or trade your personal information to anyone.

5. Data Sharing

We share your information only: (a) with the service providers listed above, (b) with delivery personnel/partners to fulfil your orders, and (c) where required by law, regulation or valid legal process.

6. Data Security

All communication with our servers is encrypted using HTTPS. Passwords are stored using one-way hashing and are never visible to us. Access to personal data is restricted to authorised personnel only. While we follow industry-standard safeguards, no method of transmission or storage is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, resolve disputes, and meet legal and tax requirements. Order records may be retained for the period required under Indian law even after account deletion.

8. Your Rights — Access, Correction & Account Deletion

• You can view and update your profile details (name, phone, GST number, photo, addresses, buyback details) anytime in the Besqaa app.
• To delete your account and associated personal data, email us at help@besqaa.in from your registered email, or contact us with your registered mobile number. We will verify your identity and delete your account within 7 working days, except for records we must keep by law.
• You may also request a copy of the personal data we hold about you.

9. Children's Privacy

Our Services are intended for adults and are not directed at children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at besqaa.in/privacy-policy.html with a revised effective date. Continued use of the Services after changes means you accept the updated policy.

11. Contact & Grievance Redressal

For any questions, concerns or grievances regarding this policy or your personal data (including under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023), contact:

• BESQAA Furniture — PSU Dedicated Service Centres: Barauni (Begusarai, Bihar) & Greater Noida (Uttar Pradesh), India
• Email: help@besqaa.in

This policy is governed by the laws of India.